1) Overview
Dr Ma-G Education aims to deliver professional educational and consulting services of the highest quality. This policy outlines how refunds are handled for payments received via PayFast, EFT, or cash.
2) Event Bookings
- Full refund if cancelled 7 or more days before the scheduled event.
- 50% refund if cancelled 2–6 days before the event.
- No refund if cancelled within 24 hours of the event.
- Rescheduling (subject to availability) is free if requested at least 3 working days before the event.
3) Consulting Sessions
Consulting sessions cancelled at least 24 hours in advance are fully refundable or may be rescheduled at no cost. Missed sessions without notice are non-refundable.
4) Donations
Voluntary donations and contributions to the Dr Ma-G Education initiative are non-refundable unless submitted in error (in which case contact us within 24 hours).
5) Processing Refunds
- Refunds for PayFast payments will be processed through PayFast back to the same source account.
- Refunds for EFT or cash payments will be made via EFT within 5 working days of approval.
- All refunds are subject to verification of payment and compliance with this policy.
6) Exceptions
In exceptional cases (e.g., event cancellations due to emergencies or force majeure), full refunds or rescheduled dates will be offered at no cost.
7) Contact Us
To request a refund or clarification, please contact:
- ✉ info@dr-mag-edu.co.za
- ☎ +27 72 878 2329
Last updated: